Refund policy

Returns & Exchanges

Resilient Heroes Market is a one-person shop, run by a mom who cares deeply about getting this right for your family. Thank you for your patience — I read and respond to every email myself.

If something arrives wrong or defective (that's on us): We'll exchange it for free. Just email us and we'll take care of it — no cost to you.

If you need a different size or changed your mind: We're happy to exchange it — you'll just cover the return shipping cost, and we'll send your new item out as soon as we receive the original back.

How to start an exchange: Email us in the contact section with your order number and what you need — we'll walk you through the rest.

Timeframe: Please reach out within 30 days of receiving your order.

We appreciate you supporting a small, family-run shop. Every message matters to us. 💙