Terms of service

Terms of Service

Welcome to Resilient Heroes Market. These Terms of Service ("Terms") govern your use of our website and your purchase of any products from us. By placing an order or using our site, you agree to these Terms.

About Us

Resilient Heroes Market is a small, family-run shop. We design and sell adaptive clothing, awareness accessories, and related merchandise for families of children with autism and other special needs.

Products

We do our best to accurately describe and photograph our products, including sizing, materials, and fit. Colors may appear slightly different depending on your screen. Product availability, pricing, and descriptions are subject to change without notice.

Not Medical Advice

Our products are designed to support comfort, sensory needs, and daily care routines, but they are not medical devices and are not a substitute for professional medical, therapeutic, or clinical advice. Please consult your child's doctor, therapist, or care team regarding any medical or developmental needs.

Orders & Payment

By placing an order, you confirm that the information you provide is accurate and that you're authorized to use the payment method provided. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or error in pricing/availability.

Shipping & Returns

Please see our separate Shipping Policy and Refund Policy for details on processing times, delivery, and exchanges.

Intellectual Property

All content on this site — including text, graphics, logos, product designs, and images — is owned by Resilient Heroes Market and may not be copied, reproduced, or used without our permission.

User Conduct

You agree not to misuse this site, including attempting to interfere with its normal operation, submitting false information, or using it for any unlawful purpose.

Limitation of Liability

To the fullest extent permitted by law, Resilient Heroes Market is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim is limited to the amount you paid for the product in question.

Changes to These Terms

We may update these Terms from time to time. Continued use of our site after changes are posted means you accept the updated Terms.

Contact Us

Questions about these Terms? We're a small, family-run shop and happy to help — reach out anytime.